Return Policy

Terms and Condition:

  • Log on to www.fastbuy.lk and register your product for the warranty.
  • Customer must carrier in our technical center for warranty claims, Super Unique IT Solutions (fastbuy.lk) NOT visit to Customer place for Warranty claims. (
  • Buyer pays return shipping)
  • Defective part will be replaced within 21 days excluding Saturdays, Sundays and other holidays. Submitting the invoice to claim warranty is a must.
  • Warranty covers only manufacturer's defects.
  • Good once sold are not returnable under any circumstances.      
  • Availability - Above indications are at the time of  however Ex-stock subject to prior sale

We want to make sure our customers have the best online shopping experience with fastbuy.lk. From time to time errors, miscommunication or unexpected causes can create questions to you on how to return goods or if you can return goods bought from us?
Note: return accept only below Rs.15,000/ items
All products are Original and Warrantied
The products that we offer on our marketplace are original and are of high quality supplied by leading companies in Sri Lanka. Majority of products come with a warranty period ranging from 6 months, 1 year to 5 years depending on the type of product.
  
Here you will find all the information regarding our return policy as well as our €˜Money Back Guarantee€™. Please read all the policies thoroughly before contacting us for any claims.
To claim the money back for a product you have purchased from us, please return the product to our office at No. 17, De Cross Road, Negombo within 2 days of the purchase.
We will refund you the original price paid for the goods less 4% transaction fee and our delivery charges if applicable within 1 week (7 days). Note: We are not responsible for the transportation cost of returning a product.
Manufacturers & Merchants/Dealers Voluntary Warranty
·         Most of the products offered by fastbuy.lk are covered by a Manufacturers or Merchants/Dealers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.
  1. For some products it may be more efficient for you to contact the Manufacturer or Merchant/Dealer directly rather than fastbuy.lk. This is particularly so for electronic equipment.
 
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